Welcome to the support zone
We're here to help

Getting Started

We would like to welcome you to our online store, now that you are here you would like to know how to place an order, our store allows you the opportunity to browse our many products where you will be able to view the items individually or by Category.
If you find something that you are interested in and would like to add it to your cart, it is as simple as clicking on the product, then selecting a variant e.g: Colour, Size and of course the Quantity you would like to purchase. Once you are sure you are happy with the product you have selected, you can add it to a Cart. You can follow this process and add as many products to your cart as you would like, once you are done shopping you can check out by selecting the checkout button or selecting the shopping cart button. Before you can checkout we will need some of your contact details. You can decide if you want to enter your personal detail and create an account alternatively you can to check out with a guest account enter the relevant delivery information if you would like us to deliver it or select the collect at store option. Please note we currently only have 1 store in Gauteng available for this option, otherwise we deliver nationwide at affordable rates. You are also welcome to use your own courier service if you select collect at store option.
Our store is well equipped with many payment Options, we accepts Visa, Master card, American express, and Diners club cards or if you prefer we you can do a bank transfer.
Yes, our online system requires an email address as all communication regarding your order is done via email, also by giving us your email address it allows us to send you specials and if you chose you can sign up for our Monthly Newsletter with all our specials, it will also enable us to send you a written quotations or an invoices once your order has been dispatched.
Because of the sheer volume of products available out there, we are constantly updating our website with new products. Unfortunately it is impossible for us to list all the products, we therefore have dedicated sales consultants who will gladly assist you find what you are looking for. You can contact us using either our Contact number, email address or we have an online chat which a sales consultant is waiting to assist you.
Yes, you can. When you ordered you left us with your email address, we will be sending you updates via that email address with the progress on your order. You can also log into your account to check on the progress of your order. Our lead times for delivery are between 5-10 working days. If you feel we are taking too long please send us an email and we will gladly provide you with an update.
You will receive an email with your Tracking number once your courier is booked, you can also log into your account and check your tracking information.


We have a return or exchange policy which allows you to return the goods to us within 7days from Delivery. Unfortunately we cannot accept returned goods which have been branded. If you have exceeded the 7 days we unfortunately can’t offer you a refund or exchange. The item must be unused and be in the same packaging along with the invoice in order for your return to be eligible
We can provide you with samples of any product you require, you will need to buy them and once you are done you can return them, please refer to our return policy for details.
We offer Branding Solutions, Screen Printing, Embroidery, 3D Embroidery, Pad Printing and Laser Printing. If you require branding please contact our friendly sales staff for pricing and we will gladly assist.
We have asked you for your email address, we will have this information once you place your order and we will be able to send all correspondence relating to your order. Once your order has been received if we have stock problems with any of the items you have ordered one of our sales consultants will be in contact with you. They will provide you with options on similar items or provide you with a lead time on the items you ordered which are on backorder. They will also provide you with estimated lead time for delivery. They will continue to send you follow-ups until your order is dispatched.

Deliveries & Collections

Yes, we only offer delivery within South Africa.
We offer a Collect at Store option, however we currently only operate in 1 Store in JHB. Collections from the store are free and if you would like to use your own courier you can do so, just select the Collect from store option and send an email to our Sales staff notifying them once your order is ready. We are based in Edenvale, Johannesburg (25 Saint Dominic, Hurleyvale, Edenvale).

For Businesses

We offer 30 day net accounts, please send an email to sales@dalayo.co.za and we will send you a credit application form. If you are a new customer the first transaction will always be COD. Deals are strictly COD (cash on delivery).
Because our Pricing is already discounted, we offering our Customers the most competitive prices. Our business is quantity based if you think your quantities for items are big enough to justify a further discount, please contact one of our sales representatives and enquire if you qualify for an additional discount. Please note Discounts are given at the discretion of the Dalayo Group Management and are once off based on that specific order.


If you would like to speak to someone about a product, you are welcome to call us on 0114531000 or Alternatively 0104428918, 0104428917, 0104428916
We have a store in Edenvale, our address is Johannesburg (25 Saint Dominic, Hurleyvale, Edenvale). The store is open Monday to Saturday. If you would like to see an item please send us an email or give us a call to arrange that the item is there to be viewed.
All pricing on our Website includes VAT.


We offer a Branding Solutions, Screen Printing, Embroidery, 3D Embroidery, Pad Printing and Laser Printing. If you require Branding please contact our Friendly Sales Staff for pricing and we will gladly assist.
A setup fee is the cost for Digitising or Setting up of your logo, this is usually a once off cost applicable to Embroidery only, even for future orders. Unless you make changes to the logo you will only ever have to pay this setup fee once. If your order is bigger than 50 items no setup fee applies. The Setup Fee on all other types of printing applies to individual printing Jobs, the reason is because the process is different and requires the same amount of work for every Job, however if your order is over 100 units there is no setup fee.
We are Branding Specialists and we understand that your Brand is important to you, once you have placed your order and would like to have the items Branded, please do not check your cart out, send us an email or contact us on the live chat you will need to send us the Logo you would like to use, please ensure the logo is in Vector Format. If you don’t have this we will have to convert this into a Vector Format unfortunately this will be an additional charge. The Branding price is dependent on the following Factors the size, number of Colours. Some forms of Printing only allow limited number of Colours, our sales consultants will advise.
We will firstly need the picture of the logos or names. We will then require you to tell us the positions of the logos. Please ensure all Logos sent to us are in a Vector Format.